At Shop The Arena Store, we’re committed to ensuring your complete satisfaction with our premium sports apparel. We understand that sometimes a product might not meet your expectations, and we’ve designed this hassle-free returns process to make things right for our global community of sports fashion enthusiasts.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your sports apparel meets your style and fit expectations.
Return & Exchange Process
Contact our customer support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Our team will review your request and provide return authorization and instructions within 24-48 hours.
Securely package the items in their original condition with tags attached. Include the original packing slip or order confirmation.
Send the package to our returns center at:
4969 Fidler Drive, San Antonio, US 78217
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Shop The Arena Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please specify – Size issue, style preference, defect, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Phone Number]
Thank you for your assistance.
Best regards,
[Your Name]
Refund Information
Refund Processing Time: 5-7 business days after we receive and inspect your returned items
Refund Method: Refunds will be issued to your original payment method:
- Visa/MasterCard/JCB: 5-7 business days to reflect on your statement
- PayPal: 3-5 business days to appear in your account
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost for your replacement items.
Conditions for Returns
To be eligible for return or exchange, items must be:
- In original condition with tags attached
- Unwashed and unworn
- In original packaging
- Accompanied by the original receipt or order confirmation
Non-Returnable Items: For hygiene reasons, the following items from our collections cannot be returned unless defective:
- Headwear (caps, beanies, etc.)
- Sleeveless T-Shirts
These items are only eligible for exchange if they arrive defective or damaged.
International Returns
As we serve customers worldwide (excluding select remote areas and parts of Asia), international customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.
Questions?
Our customer support team is here to help! Contact us at [email protected] or call us during business hours. We’re committed to ensuring you’re completely satisfied with your Shop The Arena Store experience.
Thank you for choosing Shop The Arena Store for your premium sports fashion needs!