Global Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Tracking: Full tracking provided
  • Insurance: Included for all shipments

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Tracking: Basic tracking available

Note: We ship worldwide except for select remote areas and parts of Asia. Shipping times may vary depending on destination and customs processing.

Returns & Exchanges Policy

At Shop The Arena Store, we’re dedicated to your complete satisfaction with our premium sports apparel. If your purchase doesn’t meet your expectations, our hassle-free returns process ensures we make things right for our global community of sports fashion enthusiasts.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your order, giving you ample time to ensure your sports apparel meets your style and fit expectations.

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Contact our customer support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Wait for Authorization

Our team will review your request and provide return authorization and instructions within 24-48 hours.

Step 3: Package Your Items

Securely package the items in their original condition with tags attached. Include the original packing slip or order confirmation.

Step 4: Ship Your Return

Send the package to our returns center at:

4969 Fidler Drive, San Antonio, US 78217

Step 5: Processing

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Email Content:

Dear Shop The Arena Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Product(s) to Return/Exchange: [Product Name(s) and Size(s)]

Reason for Return/Exchange: [Please specify – Size issue, style preference, defect, etc.]

Preferred Resolution: [Refund / Exchange for (specific product)]

Contact Information: [Your Phone Number]

Thank you for your assistance.

Best regards,
[Your Name]

Refund Information

Refund Processing Time

5-7 business days after we receive and inspect your returned items.

Refund Method

  • Visa/MasterCard/JCB: 5-7 business days to reflect on your statement
  • PayPal: 3-5 business days to appear in your account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost for your replacement items.

Conditions for Returns

To be eligible for return or exchange, items must be:

  • In original condition with tags attached
  • Unwashed and unworn
  • In original packaging
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For hygiene reasons, the following items from our collections cannot be returned unless defective:

  • Headwear (caps, beanies, etc.)
  • Sleeveless T-Shirts

These items are only eligible for exchange if they arrive defective or damaged.

International Returns

As we serve customers worldwide (excluding select remote areas and parts of Asia), international customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.

Questions?

Our customer support team is here to help! Contact us at [email protected] or call us during business hours. We’re committed to ensuring you’re completely satisfied with your Shop The Arena Store experience.

Thank you for choosing Shop The Arena Store for your premium sports fashion needs!